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Cancellation & Refund Policy

CANCELLATION  & REFUND POLICY
Cancellations can be done online as well through our call-Centre.
Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. The Company shall not be liable to entertain any cancellation requests made directly to the hotel without intimating the Company and also through any other medium including, but not limited to, SMS or email.

Hotel cancelation/ Changes/ Refund:
The Cancellation Policies of the Hotels are dynamic and may change from time to time. The Cancellation policy of the Hotel may change in the interim period of booking and date of stay of the Guest. The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the Customer will be the applicable policy.
Hotels being booked may have their own cancellation policy and may charge user accordingly.
In the event of Cancellation the money shall be debited from your credit card directly by the Hotel as per Cancellation Policy of the Hotel. If you don't show up at the hotel, you'll still be charged the entire amount and hotel will debit the amount from your card directly.

Hotel Refund:
The online payment paid confirmation without confirmed from Hotel Case: V-Fly will refund for only amount after bank transfer charge deduction. You have obligation to pay for bank transfer fee 4% of full amount refund.
After confirmation from online payment and Hotel : V-Fly will refund for only amount after deduction from bank trasfer charge with penalty fee of hotel booked. You have obligation to pay for bank transfer fee 4% of full amount refund and penalty fee of hotel's policy. 

Flight Cancellation/ Changes/ Refunds:
Both in Involuntary or Voluntary cancellation/changes, must be authorized by the carrier airline, depending on the fares, term and conditions of the airlines you have booked. 

Flight Refund:
The online payment paid confirmation without confirmed from airlines Case: V-Fly will refund for only amount after bank transfer charge deduction. You have obligation to pay for bank transfer fee 4% of full amount refund.
After confirmation from online payment and Airlines : V-Fly will refund for only amount after deduction from bank trasfer charge with penalty fee of airline booked. You have obligation to pay for bank transfer fee 4% of full amount refund and penalty fee of airline's policy.