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Terms & Conditions

GENERAL TERMS OF USE & SERVICE
The website www.vflybooking.com (the "Site") is published and maintained by V-Fly Travel & Tour Co. Ltd., a company incorporated and existing in accordance with the laws of India. When you access, browse or use this Site, you accept, without limitation or qualification, the terms and conditions set forth herein. When you access any of the sub-Site (whether belonging to an 'associate' of Company or otherwise) through this Site, then such sub-Site may have its own terms and conditions, which are specific to such sub-Site.

These Terms and Conditions of use and any additional terms posted on this Site together constitute the entire agreement between Company and you with respect to your use of this Site.

CANCELLATION & REFUND POLICY
Cancellations can be done online as well through our call-Centre.
Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. The Company shall not be liable to entertain any cancellation requests made directly to the hotel without intimating the Company and also through any other medium including, but not limited to, SMS or email.

Hotel cancelation/ Changes/ Refund:
The Cancellation Policies of the Hotels are dynamic and may change from time to time. The Cancellation policy of the Hotel may change in the interim period of booking and date of stay of the Guest. The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the Customer will be the applicable policy.
Hotels being booked may have their own cancellation policy and may charge user accordingly.
In the event of Cancellation the money shall be debited from your credit card directly by the Hotel as per Cancellation Policy of the Hotel. If you don't show up at the hotel, you'll still be charged the entire amount and hotel will debit the amount from your card directly.

Hotel Refund:
The online payment paid confirmation without confirmed from Hotel Case: V-Fly will refund for only amount after bank transfer charge deduction. You have obligation to pay for bank transfer fee 4% of full amount refund.
After confirmation from online payment and Hotel : V-Fly will refund for only amount after deduction from bank trasfer charge with penalty fee of hotel booked. You have obligation to pay for bank transfer fee 4% of full amount refund and penalty fee of hotel's policy. 


Flight Cancellation/ Changes/ Refunds:
Both in Involuntary or Voluntary cancellation/changes, must be authorized by the carrier airline, depending on the fares, term and conditions of the airlines you have booked. 

Flight Refund:
The online payment paid confirmation without confirmed from airlines Case: V-Fly will refund for only amount after bank transfer charge deduction. You have obligation to pay for bank transfer fee 4% of full amount refund.
After confirmation from online payment and Airlines : V-Fly will refund for only amount after deduction from bank trasfer charge with penalty fee of airline booked. You have obligation to pay for bank transfer fee 4% of full amount refund and penalty fee of airline's policy. 

 

SITE AND ITS CONTENTS
This Site is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
As long as you comply with the terms of these Terms and Conditions of Use, Company grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any manner whatsoever.
Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions or provide certain details. Answers to such questions or details required may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.

LINKS TO THIRD-PARTY WEBSITES
This Site may contain links to websites operated by parties other than the Company. Company does not control such Sites and is not responsible for their contents. Company's inclusion of hyperlinks to such Sites does not imply any endorsement of the material on such Sites or any association with their operators. If you decide to access any of the third party Sites linked to this Site, you do so entirely at your own risk.


TRANSMITTED MATERIAL
Internet transmissions are never completely private or secure. Any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message is encrypted. Sending a message to Company does not cause Company to have any special responsibility to you.
The copyright in the contents of this Site belongs to Company. Accordingly, Company reserves all rights. Copying of part or all the contents of this Site without permission of Company is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the services.

 

User Account Log-in Feature
If you intend to use your E-mail to sign up or log-in to your vflybooking.com user account, you’ll use these codes to verify your identity from your Email.
Sign up for a vflybooking account using Email.
1. Fill-in user information required
2. Enter your email account to registered with vflybooking.com 
3. Create your account password, and you’re all set.
4. Confrim verify your identity from your email.
5. Login to your vflybooking account to search flight or hotel for booking.



The One-Time Password for online transactions using your credit/debit card
Your use of the One-Time Password (OTP) service provided by your country bank (the "Bank") is subject to the following terms and conditions. 
Please read these Terms and Conditions carefully and make sure you have fully understood before using this service. By using this service after you have read these Terms and Conditions shall mean that you have accepted such Terms and Conditions.
The Terms and Conditions constitute an integral part of the General Terms and Conditions of the Credit/Debit Card and/or the Account.

1. When making an online transaction that requires OTP, the OTP will be sent to your mobile phone number already registered in the bank system via SMS. You must then enter your OTP to complete your transaction on the page of your device's screen when transacting online. Registration for OTP service is not required. If you are not able to enter the OTP, or authentication via this service fails, the merchant online will reject your card for this transaction. You agree that we are not responsible for the rejection by such merchant to accept your card payments on the basis of this

2. By using this OTP service:
    a. You agree to provide your data required for the transaction authorization process in the use of this OTP service;
    b. You authorize the Bank to request from a third party as specified by the Bank, including the customer credit agency and other customer reporting agencies concerning your financial standing and your credit/debit card that will be used for this service.

3. You agree to keep the confidentiality of your card number and other verifications or personal information that you have entered into this service (Data Security). If you let someone else use your Data Security or you tell your Data Security to others, you will be responsible for all claims, losses and other consequences arising from and relating to all transactions that have taken place using this service, and all activities that have occurred by using you Data Security.

4. The OTP service can be used only for transactions at the merchants online that have 3D Secure facilities:
    a. Verified by Visa or Mastercard SecureCode. You fully understand that by using this OTP service, it will not, in any way, mean that the Bank recommends certain merchants, whether these merchants require the use of OTP or not. For example, the Bank does not verify the merchant identities or the quality of goods and services they provide.

 

DISCLAIMER
The material in this Site could include technical inaccuracies or typographical errors. Company may make changes/modifications or improvements on the Site at any time.
The materials on this Site are provided on an "As Is" basis, without warranties of any kind either expressed or implied. To the fullest extent permissible pursuant to applicable law.

Company does not warrant or make any representations regarding the use of or the result of the use of the material on the Site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.

You acknowledge that this Site is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Site on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. Company does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.

GENERAL PROVISIONS
Company may add to, modify or remove any part of these Terms and Conditions at any time as it may seem fit, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.
Company may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.

Company reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Company's systems as well as its clients and users interests are and remain, well-protected. Towards this end, Company may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.
If Company, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then Company may cancel the said orders at any time up to 06 hours before the scheduled time of departure of the relevant flight or 24 hours before the expected date of visit to any property booked through Company.

You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences. Company requests you to consult your local authorities and evaluate travel prohibitions, warnings, announcements, and advisories issued by them before booking travel to certain international destinations.

By offering for sale travel to particular destinations, Company does not represent or warrant that travel to such point is advisable or without risk. Company does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.

Company reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. Company shall have no obligation to take the needs of any User into consideration in connection therewith.
Company reserves its right to deny in its sole discretion any user access to this Site or any portion thereof without notice.


DISPUTES
If any dispute arises between you and Company during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. Both parties shall agree to a sole arbitrator. The place of arbitration shall be in Phnom Penh City. The arbitration proceedings shall be in the Khmer language.
The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time.

V-Flybooking reserves the right unaccept any disputes about "card  ownership" from the third person after those card has paid to get services without any refund.